Shipping policy

Shipping Policy

Order Processing

Orders are shipped within 1 business day after payment is confirmed. Business days exclude weekends and holidays.

Shipping Method and Delivery

We ship via UPS Ground or USPS. Delivery time varies by destination. Our processing time is separate from the carrier’s transit time, and delivery dates are estimates rather than guarantees.

Shipping Charges and Availability

Available shipping destinations and any shipping charges are shown at checkout before you place your order.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Address

Please check your shipping address before completing your order. If you notice an error, contact sales@thecoffeepantry.com immediately. Address changes may not be possible after an order has been placed.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please email sales@thecoffeepantry.com promptly with your order number and photos of the product and packaging. Keep the packaging while we review the issue.

If your package appears lost or tracking shows delivery but you haven’t received it, contact us so we can help investigate with UPS.

Contact

For shipping questions, email sales@thecoffeepantry.com