Refund policy

Return and Refund Policy

Returns

You may request a return within 14 days of receiving your order. Products must be unopened, unused, with their original seals intact, and in their original packaging. Proof of purchase is required.

Opened products cannot be returned for a change of mind.

How to Request a Return

Email sales@thecoffeepantry.com with your order number and the items you wish to return. Once your return is approved, we will provide return instructions.

Please obtain approval before sending items back.

Return Shipping Costs

Once the return is approved, customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and retaining proof of shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact sales@thecoffeepantry.com promptly with your order number and photos of the item and packaging.

We will work with you to resolve the issue. You will not be responsible for return shipping costs resulting from our error or a damaged or defective product.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Contact

For return or refund questions, email sales@thecoffeepantry.com

Nothing in this policy limits any consumer rights that apply by law.